FAQ

REGISTRATION

Registering on WAUW&LULU allows you to check on the status of your order, as well as faster check out for future orders.

PAYMENT

All payments made on www.wauwandlulu.com are secure. All transactions are in euros. we accept ideal, paypal, credit card via paypal and bank transfers. additional taxes and duties concerning international shipping are for customers expense.

SHIPPING

After ordering you will receive a order confirmation at your given email adress. It will take 2-5 days for us to process your order and make it ready for shipping to you.
When your beautiful bag is ready to be shipped out, we will drop you a line.

Please note that all packages are send through standard post via PostNL/TNT.

The shipping costs will be calculated at check out.

All orders above 250 EURO have standard free shipping(excluding duties and taxes that come with international shipping).

At this moment in time we are unable to ship to:

International po box addresses, Afghanistan, Antarctica, Ascension island, Bouvet island, British indies Chagos, Caroline islands, Christmas island, Cocos (keeling) islands, Comoros, Congo, Congo ( democratic republic of), Cuba, Falkland islands, French southern territories, Gambia, Ghana, Guam, Guinea-bisseau, Heard & Macdonald islands, Iraq, Jan Meyen island, Johnston island, Liberia, Libya, Marshall islands, Mayotte, Midway islands ,Myanmar, Nauru, Niue, North Korea, Pakistan, Pitcairn island, Rwanda, Saint Helena, Saint Pierre and Miquelon, Soa tome and Principe, sierra leone,somalia, sudan,syria,svalbard and Jan Mayen, Togo, Tokeiau, Tristan da Cunna, Wake island, Western Sahara ,Military bases around the world, Micronesia, Polynesia, Melanesia.

DELIVERY

Destination Approximate Delivery time (for packages)

NL 3-5 days
Within EU 10-14 days
Outside EU (depending on destination) 2-4 weeks

PLEASE NOTE THAT ALL ADDITIONAL DUTIES AND TAXES CONCERNING INTERNATIONAL SHIPPING ARE AT YOUR OWN COST.

If you wish to receive your fabulous handbag sooner; please contact us before making the purchase at help@wauwandlulu.com and we will let you know the possibilities for express delivery. Please note that express delivery will require additional costs for the customer.

RETURNS

For returns, please follow the below steps:

Step 1. Send us an email at returns@wauwandlulu.com; please mention the reason for return, your invoice number and your name and address. We will confirm with you if you want to return the item or replace it with another item

Step 2. After confirmation from our end, please return your item, sufficiently wrapped and with sufficient postage, to the following address:

WAUW & LULU
Copierlaan 156
4143 GD Leerdam
The Netherlands

Please include the returns-form you received with your item.

Step 3. If the returned items are received complete, undamaged and unused, we will refund the purchase price( excl. shipping) within 14 days after receiving your returns item to your account.

GUARANTEE

All WAUW&LULU products and materials are made in Indonesia. Your satisfaction is of great value to us, and we will repair any and all manufacturing defects in as timely a period as possible. Each skin is unique in its own specific coloring, markings, and striations, and the surface is susceptible to scratching. Variations in surface and scratching are not viewed as defects.

LIMITED EDITIONS

After working in the fashion industry for some years and  seeing the massive waste of textiles and resources, WAUW & LULU wants to prevent wastage of materials, personnel and resources and to remain durable and sustainable throughout the years. Therefore we have decided to release only limited editions. This way we minimize stock, we remain exclusive and leather and other resources are not wasted on shelf –fillers as we call them. We produce 250 pcs of the basic items in the collection and 100-150 pcs of the exclusive items.