Terms & Conditions:
Orders made via www.wauwandlulu.com are subject to the following terms and conditions.
Article 1: Applicability
1.1 These Terms and Conditions apply to all offers of Wauw & Lulu and wauwandlulu.com and all agreements entered into with Wauw & Lulu where these Terms and Conditions are not expressly waived and/or, in writing, by the parties.
1.2 If the customer refers to his / her conditions, those conditions do not apply unless expressly agreed in writing by Wauw & Lulu.
1.3 The provisions in these Terms and Conditions may be waived only if expressly agreed in writing and in which case the other provisions of these Terms and Conditions remain in full force.
1.4 Accepting an offer or placing an order implies that the customer accepts the applicability of these Terms and Conditions.
1.5 A ‘customer’ is every visitor of the website and /or any natural or legal person whatsoever with whom Wauw & Lulu enters into, or will have a contractual relationship of any kind .
1.6 Wauw & Lulu reserves the right to modify or supplement these Terms and Conditions from time to time.
1.7 By using the website and/or webshop www.wauwandlulu.com and/or placing an order the Customer accepts these Terms and Conditions and any other rights and obligations as stated on the website.
1.8 Wauw & Lulu is authorized to make use of intermediaries and other third parties in the execution of an agreement with the customer. These Terms and Conditions in that case also apply in full.
Article 2: Offers / agreements
2.1 All Wauw & Lulu offers stated are without obligation and subject to availability.
2.2 Wauw & Lulu expressly reserves the right to change prices, especially when necessary on the basis of (legal) regulations.
2.3 An agreement is established at the time an order confirmation of the ordered product has been sent to the email address provided by the Customer. The Customer and Wauw & Lulu expressly agree that making use of electronic communication constitutes a valid contract and is established once this confirmation has been sent to the Customer. The electronic files of Wauw & Lulu count, as far as the law allows, as a presumption of evidence.
2.4 Information, images, oral communications, telephone or email and statements, etc. regarding all offers and the main characteristics of the products are provided as accurately as possible. Wauw & Lulu however does not warrant that all offers and products comply with the given information Deviations do not qualify for compensation and / or dissolution.
Article 3: Prices and payments
3.1 All Wauw & Lulu prices are denominated in Euros, including VAT and excluding shipping and handling, unless otherwise stated or agreed in writing.
3.2 The amount of the shipping and handling is stated on the website. In respect of certain countries and payment methods additional conditions apply regarding the delivery method and associated costs.
3.3 Special offers are only valid for the period stated on the website relating to this special offer.
3.4 Wauw & Lulu can’t be held to its offers ,if the Customer, in terms of reasonableness and fairness and in society prevailing views, ought to understand that the offer or any part thereof is an obvious mistake or error.
3.5 Offers do not apply automatically to repeat orders.
3.6 Orders through the website can be paid in the following ways:
-Direct Payment via IDeal
-Direct Payment via Paypal
-Credit card via paypal
3.7 Agreements for which any payment is due four weeks after the conclusion of the agreement is not met, automatically lapse.
Article 4: Delivery
4.1 In case of payment in advance we aim to send the ordered items within 5 working days after receipt of payment.
The stated delivery times are approximate and is never a deadline. Late delivery gives the customer no right to compensation or the right to cancel the order or terminate the agreement, unless the delay in delivery is such that the customer cannot reasonably be expected that the client state in the contract late. The customer is then entitled to cancel the order or terminate the agreement if necessary. In such a case advance payments will be returned.
4.2 If a product is temporarily out of stock , the customer will be notified when the product is available again. Delays will be communicated to the Customer by email or phone.
4.3 Delivery takes place at the contact address of the Customer that has been stated on the order confirmation
4.4 Wauw & Lulu is unable to ship to the following destinations : INTERNATIONAL PO BOX ADRESSES, AFGHANISTAN,ANTARTICA, ASCENSION ISLAND, BOUVET ISLAND, BRITISH INDIES CHAGOS, CAROLINE ISLANDS, CHRISTMAS ISLAND, COCOS(KEELING) ISLANDS, COMOROS,CONGO, CONGO( DEMOCRATIC REPUBLIC OF), CUBA, FALKLAND ISLANDS,FRENCH SOUTHERN TERRITORIES, GAMBIA,GHANA,GUAM,GUINEA-BISSEAU,HEARD & MACDONALD ISLANDS, IRAQ, JAN MEYEN ISLAND,JOHNSTON ISLAND,LIBERIA,LIBYA,MARSHALL ISLANDS,MAYOTTE, MIDWAY ISLANDS,MYANMAR,NAURU,NIUE,NORTH KOREA,PAKISTAN,PITCAIRN ISLAND, RWANDA, SAINT HELENA, SAINT PIERRE AND MIQUELON, SOA TOME AND PRINCIPE, SIERRA LEONE,SOMALIA, SUDAN,SYRIA,SVALBARD AND JAN MAYEN, TOGO,TOKEIAU, TRISTAN DA CUNNA,WAKE ISLAND,WESTERN SAHARA,MILITARY BASES AROUND THE WORLD, MICRONESIA,POLYNESIA,MELANESIA.
Article 5: Returns
The ownership of products is transferred only if the customer has met any dues to Wauw & Lulu, under any agreement.Any returns to Wauw & Lulu will be charged to the customer and have delivered in writing and explanation for return reasons.
All returns have to be sent back within 14 days after delivery to customer. If return is not made within this time period, the return is declined and item returned to the customer.
Article 6: Returning
6.1 The customer is obliged to carefully examine products upon delivery to see whether the products meets the agreement. The customer must take into account small size- and color differences of the products shown on the website. And since the item is a natural product, please note that we do not accept returns due to the natural nature of the product.
If the products do not meet the agreement, please contact Wauw & Lulu as soon as possible and in any event within fourteen (14) days after delivery, in writing and motivated.
6.2 If it is proven that the products do not meet the agreement, Wauw & Lulu may choose for the specific products to be replaced by new products or to refund the invoice value.
6.3 If you have a product for whatever reason do not wish to purchase, you have the right to return the product within fourteen (14) days after delivery from Wauw & Lulu. Returns are only accepted if the products are not damaged or used. The customer should also make use of the appropriate return form.
6.4 If the customer returns an item within 14 days after delivery and chooses for a refund, Wauw & Lulu will refund the invoice value excluding shipping costs to the customer within 14 days after returned item has been received by Wauw & Lulu
6.5 The cost of returning the goods shall be borne by the customer.
Article 7: Warranty and liability
7.1 Wauw & Lulu gives two months warranty on the purchased items. This warranty does not apply in the event there is general wear and tear, which can be regarded as normal due to everyday use and in the following cases: improper use, intent or gross negligence, water damage, freezing and pollution. The applicability of the guarantee is at the discretion of Wauw & Lulu
7.2 Wauw & Lulu is never obliged to pay any compensation to the customer or others, unless there is intent or gross negligence on the part of Wauw & Lulu. Wauw & Lulu is not liable for consequential damages, indirect damages and profits or turnover.
7.3 If, for whatever reason, Wauw & Lulu is obliged to compensate any damage or damages will not exceed an amount equal to the invoice value to the product or service which the damage was caused.
Article 8: Force Majeure( circumstances beyond control)
8.1 In case of force majeure ,Wauw & Lulu is not obliged to fulfill its commitments to the customer, respectively the obligation is suspended for the duration of the force majeure.
8.2 Force majeure shall mean any circumstance beyond its control, thus making Wauw & Lulu unable to fulfill its obligations to the customer in whole or in part. These circumstances include strikes, fires, business disturbances, power failures, non or late delivery by suppliers or other third parties and the absence of any government issued license. Also, the force majeure include failures in (telecommunications) networks or connections or communications and / or at any time unavailability of the website/webshop.
Article 9: Intellectual Property
9.1 The Customer acknowledges that all intellectual property rights in respect to the information, graphics, communications or other expressions concerning the products and / or with respect to the website/webshop of Wauw & Lulu, its suppliers or other copyright holders belong to Wauw & Lulu..
9.2 Intellectual property rights include patents, copyrights, trademarks, design rights and / or other (intellectual property) rights, also including patentable technical and / or commercial know how, methods and concepts.
9.3 The customer is prohibited from using, including making changes, of intellectual property rights as described in this article, such as duplication, without the express prior written consent of Wauw & Lulu, its suppliers or other claimants unless this is for private use, in relation to the product itself.
Article 10: Personal
10.1 The data provided by the customer, will be treated confidentially by Wauw & Lulu and used for the following purposes:
processing the order, payment and delivery at the correct delivery address to promote the usability of the site can do it (personalized) offers and promotions or provide you relevant information or news
10.2 Wauw & Lulu will observe the applicable privacy regulations and legislation.
10.3 Wauw & Lulu does not provide customer information to third parties unless legally obligatory
Article 11: Applicable law and jurisdiction
11.1 All rights, obligations, offers, orders and agreements to which these General Conditions apply, including these Terms & conditions , are subject to Dutch Law exclusively.
11.2 The applicability of the Vienna Sales Convention is expressly excluded.
11.3 All disputes between parties will be submitted exclusively to the competent court in the Netherlands
Article 12: Miscellaneous
12.1 Wauw & Lulu is located in Leerdam, and registered with the Chamber of Commerce of Utrecht under KVK number 62007939. The VAT identification number is NL 121975277B01
12.2 Please send all correspondence to Wauw & Lulu, to the email address indicated on the contact page on the website or here following: Hello@wauwandlulu.com
12.3 When Wauw & Lulu for any length of time does not deviate from these Terms and Conditions it shall not affect its right to demand immediate and strict compliance with these Terms and Conditions. The client can never assert any right by virtue of the fact that Wauw & Lulu handles these Conditions flexibly.